Return Policy

At Khowal’s Kitchen, we take utmost care in preparing and packing our products to ensure the highest quality and hygiene standards. Due to the nature of food products, please read our policy carefully.

❌ Returns

Since our products are food items, returns are not accepted once the order has been delivered.

This is done to ensure:

• Food safety

• Hygiene standards

• Product freshness

🔄 Replacements

We will gladly offer a replacement in the following cases:

• You received a damaged product

• You received an incorrect item

• The package was tampered with or leaked at the time of delivery

📌 Important:
You must notify us within 24 hours of delivery with:

• Clear photos/videos of the product

• Outer packaging and label visible

Requests raised after 24 hours will not be eligible.

💰 Refunds

Refunds are applicable only if a replacement is not possible.

• Approved refunds will be processed to the original payment method

• Refund timeline: 5–7 business days after approval

🚚 Non-Refundable Situations

Refunds or replacements will not be provided for:

• Incorrect address or contact details provided by the customer

• Failed delivery attempts due to customer unavailability

• Minor delays caused by courier partners

• Taste preferences or personal dislikes

Shipping and Handling Policy

At Khowal’s Kitchen, every product is prepared with care and packed hygienically before dispatch.

Order Processing Time:
All orders are processed and shipped within 24–48 business hours after order confirmation.

Delivery Timeline:
Estimated delivery time is 3–6 business days after dispatch, depending on location.

Delivery Locations:
We deliver across India. Remote areas may take 1–2 additional business days.

Tracking Information:
Tracking details will be shared once the order is shipped.

Delays:
Delivery timelines may vary due to courier or external factors.

Terms & Conditions

1. General

• By using this website and placing an order, you agree to be bound by these Terms & Conditions.

• Khowal’s Kitchen reserves the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

• All products listed are subject to availability.

• Product images are for representation purposes only; actual packaging may vary.

• Prices are subject to change without prior notice.

• We reserve the right to cancel any order in case of pricing or stock errors.

3. Orders & Payments

• Orders are confirmed only after successful payment.

• Payments are processed securely via third-party payment gateways.

• We are not responsible for payment failures caused by banks, payment gateways, or technical issues.

4. Order Cancellation

• Orders can be cancelled within 2 hours of placing the order.

• Orders cannot be cancelled once they are processed or shipped.

5. User Responsibility

• Customers are responsible for providing accurate delivery address and contact details.

• Khowal’s Kitchen will not be liable for failed deliveries due to incorrect information or customer unavailability.

6. Food Safety Disclaimer

• Our products are freshly prepared and packed hygienically.

• Taste preferences may vary from person to person.

• Products should be stored as per instructions mentioned on the packaging.

7. Limitation of Liability

• Khowal’s Kitchen shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Intellectual Property

• All content on this website, including text, images, and branding, is the property of Khowal’s Kitchen and may not be used without permission.

9. Governing Law

• These terms shall be governed by and interpreted in accordance with the laws of India.

For any questions regarding these Policies and Terms & Conditions, please contact us

Privacy Policy

At Khowals Kitchen, we respect your privacy and are committed to protecting your personal information.

We collect basic personal details such as name, contact information, address, and order details to process purchases, deliver products, and provide customer support. We may also collect non-personal information like browser data and website usage to improve our services.

We do not sell or share your personal information with third parties, except trusted service providers required to process payments, deliver orders, or comply with legal obligations.

Our website may use cookies to enhance user experience. You can disable cookies through your browser settings if you prefer.

We take reasonable steps to protect your data; however, no online transmission is completely secure.

By using our website, you agree to this Privacy Policy. We may update this policy from time to time.