Return & Refund Policy

Effective Date: July 24, 2026

At Khowal's Kitchen, we are committed to delivering fresh, hygienically packed, and high-quality traditional snacks. Due to the perishable nature of food products, we do not accept returns once an order has been delivered.

However, if you receive a product that is damaged, incorrect, or unfit for consumption, we will be happy to assist you.

Eligible Cases for Refund or Replacement

A refund or replacement may be approved if:

You received a product that was damaged during transit.

You received an incorrect product.

The product is expired upon delivery.

The package was tampered with before delivery.

The product is defective or unfit for consumption at the time of delivery.

How to Raise a Request

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

Email: khowalskitchen@gmail.com

Please include the following details:

Order Number

Full Name

Contact Number

Clear photographs of:

The product

Outer packaging

Shipping label

Any visible damage

A brief description of the issue

Requests submitted after 48 hours of delivery may not be eligible for a refund or replacement.

Verification Process

Once we receive your request, our team will review the information provided. We may contact you for additional details if required.

After verification, we will notify you of the approval or rejection of your request.

Khowal's Kitchen reserves the right to reject claims that:

Do not meet the eligibility criteria.

Lack sufficient supporting evidence.

Are submitted after the specified reporting period.

Result from improper storage or handling after delivery.

Refunds

If your refund request is approved:

Refunds for prepaid orders will be processed to the original payment method.

Refunds for Cash on Delivery (COD) orders will be processed via UPI or bank transfer after the required payment details are provided.

Refunds are generally processed within 5–7 business days after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, if applicable, are non-refundable unless the refund is due to an error on our part.

Replacements

Where appropriate, we may provide a replacement product instead of a refund.

Replacement requests are subject to:

Product availability

Verification of the reported issue

Serviceability of the delivery location

Non-Returnable Items

For reasons of food safety and hygiene, the following items cannot be returned:

Opened or partially consumed food products

Products damaged due to improper storage or handling after delivery

Products reported after the 48-hour reporting window

Orders where the delivery was attempted but not accepted by the customer

Products purchased during clearance or promotional sales, unless they are damaged, incorrect, or defective upon delivery

Order Cancellation

Orders may be cancelled only before they are packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel an order, please contact us immediately at khowalskitchen@gmail.com.

Contact Us

For any questions regarding returns or refunds, please contact us:

Khowal's Kitchen

Email: khowalskitchen@gmail.com

We are committed to ensuring every customer enjoys a safe, delicious, and satisfying experience with Khowal's Kitchen.